Formal support was broadly available to all, but for some groups it was peer support that proved hardest to access, and that gap matters more than we might think.
When the COVID-19 pandemic hit, the NHS rolled out a range of support services for its staff: well-being hubs, rest rooms, free parking, and food parcels. By six months in, 83% of staff surveyed had used at least one of these services. On the face of it, the system was working.
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